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So we got a message from reception about some unusual forwarded email. It turns out that these mediaevalists had been confused by some misaddressed email and blamed a virus. This caused a phone call to CS reception, which our staff followed up with an email asking for the problem messages to be forwarded to us for analysis. The messages were forwarded ON PAPER with a scribbled note.

Date: 2006-02-01 15:33 (UTC)
From: [identity profile] benc.livejournal.com
You'd be amazed (or maybe not) how many of our (academic library) staff turn up with printed bits of paper when they have questions about an email. Usually without any of the useful headers.

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