As an engineer with an interest in and experience with the law, I want to try to help solve your problem. I think there might be ways to get this situation improved for you.
Sainsbury's have a legal duty under the Disability Discrimination Act to make "Reasonable adjustments" for disabled people such as yourself. Did you ask supervisor for help, or explain that you were having difficulty because of your poor vision ? Getting angry was justified but probably not all that helpful (as I tell myself so often ...)
The supervisor should have offered to increase the timeout, or failing that offered to help you by scanning your shopping for you. If they refuse then I think Sainsbury's are breaking the law.
The starting point would be to write them a letter of complaint, demanding that they apologise and promise to do better. Hopefully you can get support for twisting their arm from organisations like the RNIB; perhaps they have a sample letter on their website. If not then people like me will be happy to help.
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Re: Sainsbury self-checkouts and disabilities
Date: 2010-01-28 17:53 (UTC)As an engineer with an interest in and experience with the law, I want to try to help solve your problem. I think there might be ways to get this situation improved for you.
Sainsbury's have a legal duty under the Disability Discrimination Act to make "Reasonable adjustments" for disabled people such as yourself. Did you ask supervisor for help, or explain that you were having difficulty because of your poor vision ? Getting angry was justified but probably not all that helpful (as I tell myself so often ...)
The supervisor should have offered to increase the timeout, or failing that offered to help you by scanning your shopping for you. If they refuse then I think Sainsbury's are breaking the law.
The starting point would be to write them a letter of complaint, demanding that they apologise and promise to do better. Hopefully you can get support for twisting their arm from organisations like the RNIB; perhaps they have a sample letter on their website. If not then people like me will be happy to help.
- Ian Jackson